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How lotony Handles Your Personal Information

Your privacy matters to us, and this page spells out exactly what we collect, why we collect it, and how you can control it.

Account data you controlPayPal & Venmo transaction recordsCookie preferences you can updateClear data-access requestsState-law compliant scope
lotony How lotony Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete data we hold on your account, our privacy support team is the right starting point. You can reach us through live chat inside your account dashboard, by email at privacy@lotony, or through the in-app help center. We acknowledge all privacy requests and follow up with next steps once we've verified your identity.

Team online

Live Chat

Open the account dashboard, tap the chat icon, and select Privacy Request from the topic menu. Identity verification is required before we can action any data change.

Email Support

Send your request to privacy@lotony with your registered email in the subject line. Include your full name and the last four digits of your linked payment method.

In-App Help Center

From the mobile app or browser session, go to Account Settings, then Help, then Privacy and Data. You can submit a structured request form directly from that screen.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply practical, specific controls at every layer of your account — not just a policy on paper. Encryption, access logging, and defined retention windows are the mechanics behind the commitments on this page. Here is what that looks like in practice across the four areas that affect you most.

Account Security

Your login is protected by session tokens that expire after inactivity. Any new device access triggers a verification step before your account wallet or payment options become available.

Cookie Controls

We use functional cookies to keep your session running and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences any time from your browser or account settings.

Data Retention

Transaction records tied to PayPal, Venmo, and Play+ are kept for the period required by applicable state law. Account profile data is deleted or anonymized within a defined window after account closure.

Your Access Rights

Depending on your state, you may have the right to access, correct, or request deletion of personal data. Submit a verified request through the privacy contact paths above and we will respond as required by law.

Common Questions About Your Privacy on lotony

These are the questions we hear most from people managing their accounts. If your question is not here, the privacy contact paths above get you to the right team.

We collect your name, email, date of birth, and payment details like your PayPal or Venmo account reference. Device and session data is also logged to protect your account from unauthorized access.

We share data only with payment processors — PayPal, Venmo, Play+ — to complete transactions, and with identity verification services as required by state law. We do not sell your data for advertising.

Submit a verified data access request via live chat or email to privacy@lotony. Include your registered email and a linked payment reference so we can confirm your identity before processing the request.

Yes. Depending on your state's privacy laws, you may have the right to request deletion. Some records — like transaction logs tied to your Play+ or Venmo history — may be retained as required by applicable law.

Functional cookies keep your session active across browser and app. Analytics cookies help us see where the lobby flow breaks down. You can update non-essential cookie preferences in your account settings at any time.

Retention periods vary by data type and are governed by applicable state law. Profile data is anonymized within a defined window post-closure; transaction records are retained for the legally required period.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.